The Operating Model Canvas tool is about high-level operating models. The tool defines the term operating model as being about – POLISM. Processes – the work that needs to be done to deliver the value proposition or service proposition. Organization – the people who will do the work and how they are organized. Locations – where the work is done and what buildings and assets are needed in these locations. Information – the information systems that support the work. Suppliers – what organizations provide inputs to the work and what sort of relationships exist with these organizations. Management systems – the planning, budgeting, performance management, risk management, continuous improvement and people management processes needed to run the organisation. We love to use it to make things concrete and to get a view on the operational impact. If you want the original, do check it out on their operatingmodelcanvas.com site.
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